Return & Refund Policy

At ETHLETE, we take product quality and safety very seriously. To protect the integrity of our supplements and the safety of our customers, opened or used products cannot be returned.

Unopened Products

Unopened and unused products in their original packaging may be returned within 14 days of delivery.

To request a return, email hello@ethlete.com with your name, order number, and reason for the return. Products must not be sent back without prior authorization and return instructions from our team.

Customers are responsible for return shipping costs. Approved refunds will also be reduced by the original outbound shipping cost incurred by ETHLETE, including orders that qualified for free or discounted shipping.

Outbound shipping costs will not be deducted when the return results from a damaged, defective, or incorrect product.

Alternative options like partial refunds without needing to return the products may be available depending on the circumstances at the sole discretion of ETHLETE.

Opened Products

Due to the consumable nature of our products, we cannot accept returns or exchanges on products that have been opened or used.

If you experience an issue with an opened product, please contact us at hello@ethlete.com. Depending on the circumstances, ETHLETE may offer a replacement, full or partial refund, or store credit toward a future order. These resolutions are provided at ETHLETE’s discretion and are not guaranteed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within seven days of delivery at hello@ethlete.com.

Please include your order number and photos of the product and shipping packaging. Once the issue has been verified, we will provide an appropriate replacement, refund, or store credit at no additional cost.

Order Cancellations and Changes

Orders may be canceled or modified only before they have been processed for fulfillment. Once an order has entered fulfillment or shipped, it cannot be canceled or modified.

Please contact us at hello@ethlete.com as soon as possible if you need to request a change. We cannot guarantee that we will be able to modify or cancel an order before fulfillment begins.

Incorrect Addresses and Delivered Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. ETHLETE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If tracking confirms that an order was delivered to the correct address, ETHLETE is not responsible for packages that are subsequently lost or stolen. Please contact the shipping carrier to file a claim.

If tracking indicates that your package was lost or misdelivered due to a carrier error, contact us at hello@ethlete.com so we can investigate and determine an appropriate resolution.

Subscriptions

Subscriptions automatically renew according to the delivery frequency selected at checkout. Customers are responsible for canceling, pausing, or modifying a subscription before the next order is processed.

Once a subscription order has entered fulfillment, it cannot be canceled or modified. Unopened subscription products may still be returned in accordance with this policy.

Canceling a subscription does not cancel or refund an order that has already been processed.

Retailer and Marketplace Purchases

Products purchased through Amazon, Walmart, a retail store, gym, studio, or another authorized seller must be returned through the original place of purchase and are subject to that seller’s return policy.

ETHLETE can only issue refunds or store credit for purchases made directly through ETHLETE.com.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow 5–10 business days for an approved refund to appear, depending on your bank or payment provider.

Any store credit issued is valid only on ETHLETE.com, has no cash value, and cannot be transferred or redeemed for cash.

ETHLETE reserves the right to deny a return, refund, replacement, or store credit in cases involving suspected fraud, abuse, or misuse of this policy.

Contact Us

If you have questions about this policy or any ETHLETE product, please contact us at hello@ethlete.com.